Legal
Privacy Policy
This policy explains how ChatterBox collects, uses, stores and shares personal information when you use our websites, Android application and language-learning services.
1. Scope and operator
This Privacy Policy applies to ChatterBox services at mychatterbox.ai and its subdomains, and to ChatterBox mobile applications (together, the “Service”). For purposes of this policy, ChatterBox is the service operator and controller of personal information described below.
2. Information we collect
Account and authentication information
When you create or use an account, we may collect your email address, authentication provider, account identifier, email-verification status and security/session information. If you choose Google sign-in, we receive the basic profile information that Google makes available for authentication, such as your name, email address, profile image and Google account identifier.
Learning and preference information
We process settings such as your native language, target language and interface language. ChatterBox may also process story and scene progress, earned levels or badges, word or sentence outcomes, attempts, hint or dictionary use and related learning activity. During the current early-access version, some learning progress is stored only on your device and may not follow you to another device.
Device, network and diagnostic information
We may receive information such as app version, device or browser type, operating system, general device class, approximate network information, IP address, timestamps, random diagnostic session identifiers, crash details, error messages, loading or performance information and server access logs. We use this information to operate, secure and improve the Service.
Information you provide
If you contact us, participate in testing or use a feature that permits submissions, we process the information you choose to provide and the associated correspondence.
Local storage and similar technologies
The Service uses local device or browser storage for essential functions such as keeping you signed in, remembering language choices, saving local progress and maintaining security state. We do not currently use third-party advertising cookies or behavioral-advertising trackers.
3. How we use information
We use personal information to:
- create, verify, secure and administer accounts;
- provide stories, speech practice, vocabulary support and progress features;
- remember preferences and maintain continuity between sessions;
- send transactional messages such as confirmation and password-reset emails;
- diagnose errors, prevent abuse, maintain security and improve reliability;
- respond to support, privacy and account requests; and
- comply with legal obligations and enforce our Terms of Service.
Where applicable law requires a legal basis, we rely on performance of our agreement with you, our legitimate interests in operating and securing the Service, consent where requested, and compliance with legal obligations. We do not send marketing email unless you separately choose to receive it.
4. Google account data
Google sign-in is optional. If you use it, ChatterBox requests only the basic identity permissions needed to authenticate you: OpenID identity, email and basic profile information. We use that data to create or match your ChatterBox account, display appropriate account information and secure access to the Service.
We do not use Google user data for advertising, sell it, or transfer it to data brokers. We share it only with service providers acting for us as needed to provide authentication, hosting, security and support, or where law requires. You can revoke ChatterBox access through your Google Account security settings. Revoking Google access does not by itself delete your ChatterBox account; contact us to request deletion.
ChatterBox use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements where applicable.
5. Speech and microphone features
With your permission, ChatterBox uses the microphone and the speech-recognition capability available on your device or browser to help match spoken words against the learning prompt. Depending on your platform, audio may be processed by the operating-system, browser or speech-recognition provider under that provider’s terms and privacy policy.
In normal gameplay, ChatterBox does not intentionally record, upload to its own servers or retain your microphone audio. Recognized words are used transiently to evaluate the current exercise and are not intentionally stored by ChatterBox as a raw transcript. If we introduce an optional research or recording feature, we will provide a separate notice and request consent before using it.
7. Storage and retention
We retain account information while your account is active and as needed to provide the Service. We retain transactional, security and diagnostic records only as long as reasonably necessary for the purpose collected, to resolve disputes, enforce agreements or meet legal requirements. Some information may remain for a limited period in protected backups before deletion. Device-local information remains on your device until you clear app/browser storage or uninstall the app.
We periodically review the information we hold and delete or anonymize it when it is no longer needed. If a longer retention period is legally required, we retain only what the law requires.
8. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict or object to processing of personal information; receive a portable copy; withdraw consent; and complain to a data-protection authority. You may also clear device-local data through your browser or device settings and revoke microphone permission at any time.
To exercise a privacy right or delete your account, email us using the address below from the email associated with the account. We may need to verify your identity before completing the request. We will not discriminate against you for exercising an applicable privacy right.
9. Children
The current public account service is intended for users aged 13 and over. If you are under the age at which you may consent to online services in your country, you may use ChatterBox only with authorization from a parent, legal guardian, school or other authorized educational organization where an appropriate managed offering is available.
We do not knowingly permit a child under 13 to create an independent public account or knowingly collect personal information from such a child without the authorization required by applicable law. If you believe a child has provided personal information without appropriate authorization, contact us so we can investigate and delete it. A future school or child-directed version may use separate notices, consent and account controls.
10. Security and international transfers
We use reasonable administrative, technical and organizational safeguards designed to protect personal information, including encrypted network connections and managed authentication infrastructure. No system is completely secure, and we cannot guarantee absolute security.
ChatterBox and its providers may process information internationally. Where required, we rely on recognized transfer safeguards or other lawful transfer mechanisms and apply protections appropriate to the information.
11. Changes to this policy
We may update this policy as the Service or legal requirements change. We will post the new version here and update the effective date. If a change materially affects how we use personal information, we will provide additional notice or request consent where required.
12. Contact us
For privacy questions, account deletion or other data requests, contact ChatterBox at ravtal@gaoneducation.com.